AI Solution
Amrny Automated Bot
An AI assistant that answers, takes actions, and shares live updates 24/7; across your web and messaging channels.
Automated Bot: Your 24/7 AI Task Master
Turn conversations into results. Amrny pulls the right info from your knowledge base, completes tasks through your systems, and keeps everyone informed in real time.
Instant Answers
Reduce wait time. Amrny returns precise, source-backed responses from your knowledge base in seconds.
Do the Work, Too
Not just chat. Amrny opens tickets, places orders, submits/approves requests, and updates records, right inside the conversation.
Real-Time Clarity
No more “Any update?” pings. Amrny checks connected systems and shares live status, progress, and ETAs.
Available Everywhere
Serve users 24/7 across web and messaging, with conversation continuity and multilingual support (Arabic, English, and more).
What Amrny Can Do
We guide you from setup to mastery with Amrny’s AI expertise.
Knowledge Answers
Retrieve precise answers from policies, SOPs, and docs; cite sources when proof matters.
Live Status & Notifications
Check connected apps for the latest state and send proactive updates with progress and ETAs.
Admin Control & Analytics
Enforce role-based access, log every action for audit, and surface usage insights to govern and scale.
Secure Actions via APIs
Submit requests, update records, and approve tasks directly in chat, then write back to HR, IT, ERP, or CRM securely.
Omnichannel & Multilingual
Continue conversations across web, WhatsApp, Teams, and Slack, responding in Arabic, English, and more.
How Amrny Works
Instant Task Execution
Acts as soon as a request arrives—opens tickets, places orders, triggers approvals, and sends a confirmation in the same chat.
One-Time Setup
Connect once. Amrny maps actions, syncs content from your knowledge base and systems, and keeps automating with minimal upkeep.
Customizable Workflow
Choose when it steps in. Add guardrails, approvals, and escalations so high-value or urgent cases route to the right human.
Unleash the Power of Amrny
Amrny redefines MENA operations with bold, AI-driven breakthroughs.
Innovation
Modern Gen-AI with retrieval for accurate, context-aware answers.
Reliability
Serverless architecture that auto-scales as usage grows.
Empowerment
Self-service for customers and teams with fewer tickets and queues.
Trust
Access controls, audit logs, and compliant data storage.
Compliance
Higher first-contact resolution with an always-fresh knowledge base.
Collaboration
Works with your ERP, HR, ITSM, CRM, and messaging tools.
From Chat to Done
Turn a message into a finished task. Amrny collects the right details, validates inputs, runs the workflow through your systems, and sends a clear confirmation with a reference ID. Users can check status in the same thread, so there’s no chasing forms or portals.
Reliable by Design
Built on AWS Bedrock Agents with OpenSearch for retrieval, API Gateway and Lambda for orchestration, and S3 and DynamoDB for storage. The stack scales on demand, secures data end to end, and keeps an audit trail for every action. You get consistent performance without heavy ops.
Free Your Team for the Work That Matters
Let the assistant handle repetitive questions and routine requests. Complex issues route to the right expert with conversation history attached, so handoffs are smooth and fast. Teams spend less time on back-and-forth and more time solving real problems.
AI Solution
Frequently Asked Questions
What exactly does Amrny do?
It answers questions, completes tasks like tickets, orders, and approvals, and shares live status updates inside the same conversation.
Where do the answers come from?
From your content. Policies, SOPs, product docs, and FAQs are indexed so replies are grounded in your source material, with optional citations.
Can it act inside our systems?
Yes. It connects through secure APIs to HR, ITSM, ERP, and CRM to submit, update, or approve requests and write results back.
Which channels and languages are supported?
Web chat plus WhatsApp, Microsoft Teams, and Slack. English and Arabic are available by default, with more languages on request.
How is security handled?
Role-based access, audit logs, and encryption in transit and at rest. Data stays in your cloud and follows your residency and retention policies.
How do you ensure accuracy and handle edge cases?
Answers are retrieved from your content. Guardrails and clarifying questions reduce off-topic replies, and uncertain cases route to the right human with context.
How long does setup take and what is involved?
Most teams launch a focused scope in a few weeks. You connect content sources, enable channels, and integrate the first actions via your APIs, then expand in sprints.
Our Customers Love Us
Redefining MENA operations with bold, AI-driven breakthroughs.
Love the simplicity of the service and the prompt customer support. We can’t imagine working without it.
— Renee Wells
Product Designer, Quotient
Love the simplicity of the service and the prompt customer support. We can’t imagine working without it.
— Renee Wells
Product Designer, Quotient
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